Why Can’t I Log Into JustMarkets? Common Issues & Fixes

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Why Can’t I Log Into JustMarkets? Common Issues & Solutions

If you’re having trouble logging into your JustMarkets account, you’re not alone. Many traders—especially new users—face login issues that can be frustrating and confusing. Fortunately, most login problems are caused by minor errors or overlooked settings.

In this article, we’ll break down the most common reasons you can’t log into JustMarkets and how to fix them effectively.

🔐 1. Incorrect Email or Password

The most frequent cause of login failure is simply entering the wrong email or password.

✅ Solution:

  • Make sure Caps Lock is off.

  • Double-check for typos.

  • Try resetting your password using the “Forgot Password” link on the login page.

🌍 2. Trying to Log In from the Wrong Page

JustMarkets offers several login portals depending on whether you’re accessing the Client Area, MT4/MT5, or partner/IB portal.

✅ Solution:

  • Use the correct login page:

  • Don’t confuse MT5 credentials with your web dashboard login.

📵 3. Account Not Yet Verified or Approved

If your account hasn’t been verified, JustMarkets may restrict login to trading platforms or client areas.

✅ Solution:

  • Log in to your email and check for any verification request from JustMarkets.

  • Upload the required documents (KTP, Passport, or Utility Bill) in your profile.

🔒 4. Account Suspended or Blocked

Accounts may be temporarily suspended due to:

  • Violations of trading rules

  • Suspicious activities

  • Chargebacks or document issues

✅ Solution:

  • Contact JustMarkets support immediately via Live Chat or email at support@justmarkets.com.

  • Be ready to verify your identity and explain your recent activity.

🌐 5. Server Maintenance or Technical Errors

Sometimes, the issue isn’t from your side. Scheduled maintenance or temporary server issues may cause login problems.

✅ Solution:

  • Check JustMarkets’ official Telegram or social media for any service updates.

  • Try again after a few minutes.

  • Clear your browser cache or try using incognito mode.

📱 6. Issues with Mobile App Login

If you’re using the JustMarkets app or MetaTrader mobile, login failures can occur due to outdated apps or wrong credentials.

✅ Solution:

  • Update your app to the latest version via Google Play or App Store.

  • Re-enter your login credentials carefully.

  • Make sure you’re choosing the correct server during MT login (e.g., JustMarkets-Live).

🧑‍💻 7. Two-Factor Authentication (2FA) Problems

If you’ve activated 2FA and lost access to your code (Google Authenticator or SMS), you will not be able to log in.

✅ Solution:

  • Use backup codes (if saved).

  • Contact support to disable or reset your 2FA temporarily.

✅ Final Tips

  • Bookmark the official JustMarkets login page to avoid phishing websites.

  • Never share your login credentials with anyone—even JustMarkets staff.

  • Enable two-factor authentication (2FA) only if you understand how to manage it safely.

🔎 Need More Help?

If you’ve tried all the steps and still cannot access your account, the best approach is to contact the JustMarkets support team directly. They are available 24/7 via:

📌 Conclusion

Login issues with JustMarkets are typically easy to resolve if you identify the cause. Whether it’s an incorrect password, unverified account, or server-side issue, following the steps above should help you regain access quickly and safely.

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