How to Log In to Exness Personal Area — Official Login URL and Step-by-Step Sign-In Guide
The official Exness login URL is my.exness.com. Always type this directly into your browser rather than clicking links in emails or messages to avoid phishing sites.
Step-by-step Exness Personal Area login process
- Open your browser and go to my.exness.com — verify the padlock (HTTPS) is shown
- Enter the email address you used when registering your Exness account
- Enter your password (case-sensitive — check Caps Lock is off)
- If you have 2FA enabled, enter the 6-digit code from your Google Authenticator app
- Click Sign In — your Personal Area dashboard will load
Bookmark my.exness.com after your first login. On mobile, add it to your home screen from the browser menu — this gives you one-tap access without typing the URL every time.
How to Log In to Exness MT4, MT5, and Mobile App — Different Credentials for Each Platform
Exness has four different login methods depending on which platform you're using. Understanding the difference prevents the most common login confusion:
How to find your Exness MT4/MT5 account number and server name
Log in to your Personal Area at my.exness.com → click My Accounts in the left menu → find your trading account → click the three-dot menu → select Account Info. You'll see your account number (e.g., 12345678) and server name (e.g., Exness-Real8 or Exness-Trial3). Use these when logging into MT4 or MT5.
Fix Exness Login Problems — Common Error Messages and Solutions
Solutions: (1) Double-check you're using the email address registered with Exness — not an alternative email. (2) Password is case-sensitive — check Caps Lock. (3) Try copying and pasting password from a password manager. (4) If still failing, click "Forgot Password?" to reset. (5) Check you're on my.exness.com and not a lookalike phishing site.
Solutions: (1) Confirm you're using your MT4/MT5 account NUMBER, not your email. (2) Make sure you selected the correct server — check Personal Area → My Accounts for the exact server name. (3) You may be using your Investor Password (read-only) instead of your Master/Trading Password. (4) Check your internet connection. (5) Try a different Exness server in the server list — they're sorted by location and ping.
Solutions: (1) Ensure your phone time is set to automatic/network time — 2FA codes are time-sensitive and fail if your device clock is off by more than 30 seconds. (2) Use the current code shown in Google Authenticator, not a recently expired one. (3) If you lost your 2FA device, contact Exness support via live chat with your KYC documents to disable 2FA manually.
Common causes and solutions: (1) Too many failed login attempts — wait 30 minutes, then try again or reset password. (2) KYC not completed — your account requires document verification to unlock full access. (3) Suspicious activity detected — contact Exness support directly at exness.com with your registered email and ID. (4) Violation of Exness terms — contact support to understand the specific reason.
Reset process: (1) Go to my.exness.com and click "Forgot Password?" (2) Enter your registered email. (3) Check your inbox within 5 minutes — also check Spam/Junk folder. (4) Click the reset link (valid for 24 hours). (5) Create a new strong password (minimum 8 characters, mixed case, numbers, symbols). (6) Log in with your new password. If you don't receive the reset email, contact Exness live chat support.
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The official Exness login URL is my.exness.com. Always type this directly into your browser. You can also log in via the Exness Go mobile app (Google Play / App Store). Never click login links in unsolicited emails or WhatsApp messages.
At my.exness.com, click "Forgot Password?" below the password field. Enter your registered email. Check your inbox (and spam folder) for the reset link — valid for 24 hours. Click it, set a new strong password, and log in. If no email arrives after 10 minutes, contact Exness live chat.
MT4/MT5 use a different login than the Personal Area. Open MT4 or MT5 → File → Login to Trade Account. Enter your MT4/MT5 account number (found in Personal Area → My Accounts), your trading password, and select an Exness server. Your email and Personal Area password will NOT work in MT4/MT5.
Yes. You can access your Exness Personal Area from multiple devices simultaneously. MT4/MT5 also allows multiple terminal connections with the same account number. Enable 2FA (two-factor authentication) in your Personal Area security settings if you're accessing from multiple devices for extra security.
Contact Exness customer support via live chat at exness.com. Verify your identity using your KYC documents (passport or government ID). Exness can transfer your account to a new email after identity verification — this typically takes 1–3 business days.
Personal Area (my.exness.com) = account management: deposit, withdrawal, KYC, settings. Uses email + password. MT4/MT5 = trading platform: execute trades, charts, analysis. Uses account number + trading password. They're linked but use different credentials.
Yes. my.exness.com uses 256-bit SSL/TLS encryption. Always verify the HTTPS padlock in your browser bar before entering any credentials. Enable 2FA in your Personal Area for a second layer of security. Never enter your login details on any site except my.exness.com.